FAQ

What shipping options are available on Ezopen?

Currently, only standard shipping is offered. Express delivery will be available later, and we are actively working on implementing it. In the meantime, we are committed to providing you with the best possible experience with standard shipping.

How much does shipping cost?

Shipping is free within Canada and the United States. For international shipments, a fee of CAD 6.97 applies.

Can I return my package?

Yes, you have 30 days after receiving the package to return it if it was delivered damaged. For more details, please refer to our Return Policy.

Can I modify or cancel an order?

You can cancel your order before the delivery process begins. However, once the shipping process has started and a tracking number has been assigned, it will no longer be possible to cancel the order.

Nevertheless, you can still return the package after receiving it.

What are the conditions for returning my package?

To be eligible for a return, the product must meet the following criteria:

  • The product must be in its original condition and packaging.
  • The product must not have been used or damaged.
  • The product must be accompanied by the purchase invoice or receipt.

For more information, please consult our Return Policy.

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